One-stop tax service centre to be opened in city

Express (September 09, 2011)

The National Board of Revenue (NBR) is going to introduce tax information and service centre in the city to offer one-stop service to the income taxpayers of the capital.

The NBR will launch the service centre tomorrow (Saturday) at the Segun Bagicha (12-storey building) office on pilot basis.

The centre will be inaugurated by NBR Chairman Dr Nasiruddin Ahmed, income tax member Syed Aminul Karim and tax commissioner Quader Sarker.

"The taxpayers will get TIN certificates and free advisory services in the service centre," Aminul Karim told the FE Thursday.

The main objective of the centre is to remove the fear factor among the taxpayers and encourage voluntary tax payment by ensuring better service, he said.

There will be facilities for online submission of income tax returns, issuance of the Taxpayers Identification Number (TIN) etc in the service centre, he added.

"Initially the service will be limited for taxpayers of some selective zones to avoid rush. Gradually, the service will be available for all the taxpayers," he said.

The service centre is established with the financial assistance of the Department for International Development (DFID) of the UK under the Tax Administration, Capacities and Taxpayers Services (TACTS) project, he added.

Officials said the NBR will outsource the work to ensure smooth services.

Usually, people feel uncomfortable to visit tax offices for obtaining services or submitting tax returns for fear of harassment. The taxpayers will be able to get services from the centre instead of going to tax offices.

The centre will provide all necessary support to the taxpayers and give one-stop service.